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Policies
Customers, please note before making a purchase: Once a product is purchased from Ocean ReeFlections, you have agreed to the policies stated here below on our policies page, please understand we cannot be responsible for customers that didn't read our policies before ordering, the "policies link" is very viewable right on the top main homepage in very clear view for customers to read.
SAVE MONEY ON SHIPPING:
Note customers please when wanting more then 1 of any smaller product that can fit in a NORMAL size box to ask us for shipping quotes we can fit "many smaller items" usually in 1 box for "around" $8-$15 shipping depending on where you are located. Most all checkouts are not sophisticated enough (we us PayPal) to recognize when you have many small items that can fit in one box so what it does is it charges shipping for every single small item when your checking out! So please just email us a quick email we are most always at our desk ready to answer questions, its worth a couple extra seconds to help and save you on shipping and get you the best price possible!!! Also if you don't feel like going threw our normal check-out it would be our pleasure for us to write up you an invoice for payment for your convenience, please just let us know what products you would like and will work the shipping into the total as well.
CONTACTING OCEAN REEFLECTIONS
Customers we feel from our "experience" we can give you better much more thought-out detailed answers by answering all questions by email and have found that 99.9% of all questions "can easily" be answered by email, this includes sending PayPal invoices too you for payments also, so if you prefer an invoice better over using our check-out please just ask us for an invoice for payment with a list of items you would like. Note Customers we are "most always" at our desk sitting hear waiting too help you! Note we "very seldom" go more then 10-15min without checking emails, if this happens it's very rare and we must be very busy with something important but will get with you soon!
Please email us at service@oceanreeflections.com for all questions. Note customers - we will try our best and beat anyone's price on any products, please just ask us with a link too the competitors price, also leave your zip code when asking for all quotes please.... we love to try and help customers, we really do look forward to helping!!!
If you feel it's so important that the question you may have absolutely cannot be answered by email, we would be "more then happy" to answer your questions by phone we can be reached at 602) 502-1025
OUR CUSTOMER SERVICE
Ocean ReeFlections really strives to have the very best customer service online. Unlike some of the " really big boys" online, we can give you that added "special help and attention" that they cannot provide like we know we can. We can spend the day helping just 1 customer, if that what it takes. We want you to get the product or even the full aquarium system that best fits your needs and budget. We are very honest and knowledgeable in our assessment or the best system for you. We won't sell you "anything you don’t need". We are very truthful. We want to be able to serve you for many years to come; we are not out to make a fast dollar. We want our customers to be successful. That is what's important to us and to further enlarge the hobby by word of mouth. That’s the way we can benefit our own business! I ask you all - why help the big boys when you can get much better service and shop a smaller company that’s willing to do anything to go out of it's way to insure you're happy? And at the same time you're helping out the little fish of the Internet instead of overfeeding the fat fish... We look forward to helping better serve you!
OUR PRICING
What's the difference between Ocean ReeFlections and the guarantee's others claim "lowest prices Guaranteed" Well the truth be known that no one can make that claim Online (no one). We shop our competition and change prices regularly just as they do.
Ocean ReeFlections will match any legitimate offer, if you find one lower then ours, just contact us and we will do our best to try and match it!! On occasion our competitors might sell below cost, (which is rare) we will not match below cost prices. Sorry!
Unexpected Changes in Availability or ITEMS OUT OF STOCK
Approximately, 90% of all items ordered are in stock. If an item is out-of-stock and needs to be back ordered, we will notify you of the situation on the first business day after you have ordered to see if you would like to cancel some or all of the order. We greatly appologize is an item you ordered is out of stock and always feel real bad about the situation, please note we have several thousand products and we cannot watch every product 24/7 to be sure it's in stock and if not marked 'out of stock" on our website that would be impossible.. So we do really appreciate your understanding, we will always do our best to rectify the situation!
PRODUCT PRICING PROBLEMS AND/OR DESCRIPTIONS CHANGES
From time to time, manufacturers change pricing and product designs. All pictures, pricing, and descriptions on our site are subject to change without notice and we maintain no responsibility for inadvertent errors of any kind. Also if there is a price on a product that looks to good to be true, it probably is, and you think there is a pricing "error" please contact us first so we can take care of it for you. If the product is purchased on our check-out you will be contacted to pay the correct difference before we will ship the product anyway.
PayPal - Protection for Buyers
You won't find another online financial institution that's better at protecting it's buyers and sellers, than PayPal. By utilizing the very latest in secure technology and employing a large team of experts in all areas of online safety, PayPal continues to be the leader in safe online payments around the world. PayPal protects buyers and sellers in the ways that many other financial institutions don't. For instance credit card companies often charge for their fraud prevention tools, but At PayPal you'll find the same tools free. Not only that, but unlike many of their competitors PayPal fraud experts work behind the scenes, monitoring activity and possible fraud indicators to help ensure an extremely safe network.
You can count on PayPal's technology to help keep your transactions and financial information safe and private. By using advanced encryption methods available and constantly improving on their existing technology, PayPAL has built it's reputation as a leader in privacy and identity protection. In addition, PayPal highly sophisticated fraud models alert them to suspicious account activity and their dedicated anti-fraud teams are trained immediately to respond. Also PayPal works in cooperation and shared investigations with the FBI and other law enforcement agencies.
PayPal will accept Visa, Mastercard, Discover, amex, and E-check!
NOTE: TO OCEAN REEFLECTION CUSTOMERS YOU DON'T HAVE TO BE A PAYPAL MEMBER TO USE OUR CHECK-OUT. PAYPAL ACCEPTS DEBIT AND CREDIT CARDS WITHOUT BEING A MEMBER, AS LONG AS YOUR CARD HAS THE CARD CARRIERS LOGO ON IT YOU SHOULD BE FINE.
Shipping Costs and Policies
Note to help avoid returns please ask questions on anything that you may be unsure about please. Orders placed before 9am (most times but not always) will be shipped the same day and orders placed after noon will "usually 90% of time" be shipped the following day there are a few exceptions especially on some brand aquariums, feel free to ask questions before ordering. Weekend orders are "usually 90% of time" shipped on Monday. There is no shipping on Christmas Day, Christmas Eve, New Year's Day, New Year's Eve, Thanksgiving Day or the 4th of July or most major holidays. Orders cannot be canceled after being shipped or refused because of a delays by weather and such that occurred that were out of our hands...
Unless you have called us to arrange for expedited shipping, all orders are shipped UPS Ground. UPS Ground service to the 48 contiguous states. Additional heavy item charges may be levied on Aquariums and stands, sand and gravel, chillers, and lighting over 48". All these we should notify you about to contact us before you check out, if you did not see the notice in our subheading (where description is located) to contact us about shipping expenses we cannot be responsible for customer not reading notices.
NOTE CUSTOMERS URI 60" and 72" lamps require a lamp box. The Lamp Box is ordered on the same page as the URI 60" and 72" lamps. If you have questions please contact us happy to help!
For overnight, next day and 3-day air deliveries, please contact us first before ordering.
Please NOTE: In the event that merchandise is damaged or defective, if you have paid for expedited shipping OceanReeFlections.com will not pay for expedited shipping to ship a replacement, but will only pay to ship UPS Ground.
Most continental U.S. orders are shipped UPS Ground and most packages will arrive in 1-5 business days. (Business days are Monday through Friday and do not include holidays). We use several companies also to ship products for us, there may be a "good chance" that we can get an item from a supplier very close to your location and save you some shipping time we have suppliers east, mid west and west coasts and we usually will use the one closest to save our customers shipping time this is one big advantage we have over others, so please take advantage also save yourself some shipping time!!! If your in a hurry and need something in 2-3 days and don’t want to have to pay expedited shipping please ask us and will tell you if we can get that product from a supplier close to your location to save you shipping time!
To find out the delivery time to your specific address please send us a quick email with your zip code and we will let you know what area of US your product will ship from and how many days will be expected for it to arrive our pleasure to help!
ALASKA AND HAWAII there are a few products (not many) we wont have shipped to your locations, if your from Alaska or Hawaii please always email us before ordering to find out if your item your wanting is ok for shipping and to get shipping quotes also please.
OUT OF COUNTRY (UNITED STATES) ORDERS all customers out of country must please email us first before ordering to see if we can ship the specified item you would like and to get international shipping rates first before ordering.
UPS cannot ship to P.O. Boxes. No COD's please.
Note that some packaging is recycled and may have the name of a product you did not order. We do this because we believe in recycling and we also believe in saving money--a savings we pass on to our customers. We do not charge for packaging and handling.
Occasionally, items may come in packaging that has been pre-opened. This does not indicate "at all" that the item has been pre-used, but only that the item was inspected at the warehouse for a variety of reasons that may include checking for damage and checking for the size of various inlets/outlets, etc.
Receipts are automatically Emailed by PayPal to customers who have provided their Email address when ordering.
A printed receipt is usually provided with every order shipped.
All shortages and shipments where the wrong product was shipped must be reported within one week of receipt of the order. Check your order carefully to be sure you received the products you ordered.
If your order is from Arizona you will be charged a 8.1% sales tax, PayPal check out sometimes somehow forgets to charge state sales tax, note customers in AZ you still will be charged before item ships.
Warranties and Returns
All warranties are the manufacturers' warranties that are packaged with the product. We take no responsibility for manufactures warranty's or lack of warranty.
Customers Note- by purchasing from Ocean ReeFlections you automatically have agreed now we are not responsible for manufacturers warranty's. All warranties of all products we sale online are the sole responsibility of the manufacturer and we are not to be held accountable for replacements parts or equipment under warranty or for company's that go out of business.
On all products returns will be accepted up to 30 days after the customer receives delivery on an order. Returned products must be unused (no torn product boxes please) and contain all original packaging and accessories (please understand we still need to be able to sale this product). Please note that all returns can be (depending on the situation) subject to a 20% restocking fee and if we (ocean reeflections) get charged by a supplier of ours we used for a product you ordered then that customer will as get charged as well, no exceptions..... PLEASE DO NOT SHIP PRODUCT BACK IN IT'S ACTUAL PRODUCT BOX PLEASE SHIP PRODUCT BOX IN A SHIPPING BOX. Always, put the product box in a cardboard box fully packaged with the proper packing materials please, thank you!
Return Authorization Number: All products returned to us must be accompanied by a valid Return Authorization number issued by ocean reeflections.com To obtain a Return Authorization number please Email us at sales@oceanreeflections.com . PLEASE write the Return Authorization number on the outside of the packaging.
20% restocking fee: Upon receipt of unopened, unused and re-saleable product we will credit you for the returned items (and sometimes depending on the situation) minus a 20% restocking fee. FREIGHT CHARGES ARE NEVER REFUNDABLE, PLEASE UNDERSTAND WE CANNOT RETURN A FRIGHT CHARGE FOR SOMETHING YOU DECIDED YOU YOURSELF DID NOT WANT THAT’S ONLY FAIR... if order was shipped free freight then the actual cost of the freight will be charged against your credit card. Customer Returns and exchanges must be returned to us freight pre-paid by customer and also insured for the retail value of the product.
NOTE if you decide to Return a defective or damaged product, and decide to not get a replacement product or a product of equal value, you very well may be charged a 20% restocking fee.
Shipping Damage
We apologize greatly for any product that is damaged in shipment and will do "everything possible" to rectify the situation. Please don't get angry with us things happen, all our products we have shipped are the best materials and are very up to code as far as packaging goes and we cannot be responsible if young 18yr old young kids working for shipping curriers are not being careful as they should be and doing there jobs correctly, we cannot follow the package in other words and monitor it every second... We feel just as bad as you do, and most times I am sure we feel even much worse. All customers can ask of us really is to rectify the situation and get them another new product out as soon as possible and "that's exactly what we intent to do!" We know you may be very frustrated and we are very sorry, but again there is nothing more that we can do there is always that chance customers must realize when buying online shipped items, especially glass ones as many aquarium products are made from that material...
To help us out with damaged products, please do the following:
FOR SITUATIONS WHERE YOU ARE PRESENT WHEN UPS DELIVERS PRODUCTS IN A DAMAGED BOX
If you happen to be at the delivery site when UPS delivers your products, please look for dents in the packaging. If the dents seem severe, please refuse to accept the package on the grounds that it is damaged.
Please contact at sales@oceanreeflections.com right away, to inform us of the situation, and we'll ship you a replacement as soon as possible. In your Email or phone call, please let us know your order number and the damage to the packaging you observed.
FOR SITUATIONS WHERE YOU ARE NOT PRESENT WHEN UPS DELIVERS PRODUCTS IN A DAMAGED BOX
If you accept a package from UPS personally, or it is left at the delivery site without a signature release, and you discover that the package has been dented, open the package and look for any damage to your product (cracks, dents, etc.). If the product is damaged, please contact Ocean ReeFlections right away (sales@oceanreeflections.com), inform us of the situation, and we'll ship you a replacement as soon as possible. In your Email or phone call, please let us know your order number and the exact damage to the product. Please keep the packaging the product came in for five days as the UPS driver may pick up the damaged package and return it to Ocean ReeFlections.
FOR SITUATIONS WHEN THE BOX IS NOT DAMAGED, BUT THE PRODUCTS ARE DAMAGED.
If you accept a package from UPS personally, or it is left at the delivery site without a signature release, and the packaging is not damaged, but you discover damage to your product (cracks, dents, etc.), please contact Ocean ReeFlections WITHIN 72 HOURS (sales@oceanreeflections.com ), inform us of the situation, and we'll ship you a replacement as soon as possible. In your Email or phone call, please let us know your order number and the exact damage to the product.
Very important, Customers:
If we did not receive the product from you within two weeks, we will have to charge you for the replacement. So, when you ship the damaged product back to us, it is very important that you insure the package and retain the tracking number. Both UPS and FedEx will provide insurance and tracking numbers.
Your Privacy
Ocean ReeFlections is committed to protecting your privacy. The information you enter on our site is held in confidence between you and us and is used to process your order and to improve your shopping experience. Ocean Reeflections does not sell, trade, or rent your personal information to others under any circumstances what so ever!!! We can personally promise you that!
Owner - Ken S.
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